Manual de Benvinguda

Program Types

At Barça Innovation Hub, we offer different types of online programs. You will find:

• Courses (recommended duration: 1 month)
• Programs (2 to 3 months)
• Certificates (4 months)
• Specialized/Advanced Programs (5 to 7 months)
• Diplomas (8 to 9 months)

Our academic model is designed to provide you with the right support, context, and activities to guide your learning process and promote skill development effectively.

This means our training offerings (courses, programs, certificates, diplomas) follow a defined structure of services based on the following elements:

• Online Expert
• Activities
• Coffee Break

Thus, the duration of each course is designed to maximize impact on your skills, establishing activities and incentives throughout the process.

Competency-Based Approach – MAC© Model

Any program you are about to begin is based on an innovative academic model adopted by Barça Innovation Hub. Our goal is:

• To respond effectively—through academic structure and content—to a context that demands new skills and approaches.
• To combine a proven and solid academic methodology with content created by experts with recognized careers in their specific fields.
• To focus on cognitive processes that are oriented toward learning outcomes, not on time as the determining factor.

The competency-based learning model adopted recognizes and thus develops two types of competencies:

Generic competencies – related to work behaviors and attitudes required to operate effectively in different productive environments, such as:

• Collaborative work
• Analytical/reflection capacity and critical thinking
• Creativity/innovative solutions based on knowledge

Specific competencies – related to technical aspects directly connected to a particular work area or discipline, not easily transferable to other work contexts.

Deep Learning

At Barça Innovation Hub, we understand learning as an active process in which you are the protagonist. We are inspired by contemporary educational models, such as those of Jay McTighe and Harvey Silver, which consider learning not just as receiving information, but as building meaning through the learner’s experience.

How Are Our Programs Structured?

Our courses are built on two complementary pillars:

1.    Core Content Axes

Each course is organized into specific thematic units, grouped into modules containing key content. These modules are designed to help you develop the program’s central competencies.

2.    Active Knowledge Creation

Through practical activities, you are encouraged to apply what you’ve learned to real or simulated situations, facilitating a deep and lasting understanding.

Our goal is not only for you to acquire knowledge, but for you to be able to transfer it to new contexts and challenges, understanding the ideas and processes behind each topic.

The 4 Pillars of the Learning Process

In our programs, the focus is on how you learn. That’s why the entire experience is built upon these 4 essential pillars:

1. Attention
    It is the gateway to learning. The brain selects, amplifies, and directs relevant information. That’s why we work with materials and dynamics that encourage focus and engagement.
2. Active Engagement
    We learn best when we clearly understand the objectives we want to achieve. We want you to be fully involved in your learning process, connecting it with your personal interests and goals.
3. Review
    We don’t see mistakes as failures, but as signs that guide learning. Periodic evaluations are designed to help reinforce knowledge in the long term.
4. Consolidation
   Everything you learn should serve you in future challenges. Consolidation ensures that what is learned becomes a useful tool for the future.

• On the Barça Innovation Hub platform, we offer various types of programs, each with different impacts and designed around specific objectives. For the online format, we offer four types: “Courses”, “Certificates”, “Specialized Programs”, and “Professional Diplomas”, with the main difference being the depth and scope of the topics covered.
  • Our courses last one month, based on a daily dedication of about 1 hour and 30 minutes.
  • Each Certificate is composed of 4 courses.
  • Each Program includes 2 to 7 courses.
  • Each Professional Diploma includes 8 or 9 courses.

  In all cases, each course lasts one month, and the learning format is sequential—meaning one course is enabled and completed each month.

  Throughout each course, you’ll find learning resources divided and structured into 4 modules, helping you to go through the content in an organized way.

  Each of these resources is designed to support your acquisition of the knowledge and competencies provided by the program you’ve chosen:

  • Course readings, videos, and diagrams
  • Self-assessments included in each module
  • Activities you must complete, which count toward your final grade
  • Final exam: consists of 20 questions and you’ll have two attempts to complete it

  When you enter Your Course you will find the following elements:

Accessing Your Courses

To access your course, go to the following link:
 http://elearning.barcainnovationhub.com

In the pop-up window, enter your username (the email address you used to register) and your password.

Once you’ve logged in, select “MY COURSES”, where you can view all the programs you’ve purchased, along with their respective start dates.

Then, by selecting “SHOW CONTENT”, you’ll see in detail the courses included in your selected program.

Click on “GO TO CLASSES” in the current course. You will be immediately directed to the course platform.

Important notes:

• If you try to access the platform before your course start date, the program content will not be available.
• Access is enabled on the exact day indicated in the welcome email you received.
• Always verify the start date for each of your courses..

When you click “GO TO CLASSES” for the first time, you’ll need to complete the HONOR CODE, entering your full name and ID number (ID card, passport, or national identity document). It’s important to enter this IN UPPERCASE LETTERS, with correct accents and no abbreviations.

We recommend reading this document carefully, as it outlines the commitments you agree to as a student and must uphold throughout your academic journey.

Once done, click “I ACCEPT AND UNDERSTAND THE HONOR CODE”, then click “Accept” to access your course.

When you enter the current course, you’ll find the Introductory Video about the course topic. Then click START.

Your learning experience is designed to follow a structured path. The first step is to complete the DIAGNOSTIC (initial self-assessment), which is a mandatory requirement to unlock and access the course modules and activities.

Throughout your journey, you will have the support of an Online Expert, available to guide you, support you, and help you make the most of your educational experience.

Who is the Online Expert?

The Online Expert is your main point of contact within the course. This person will:

• Answer your questions about content, assessments, and completion requirements.
• Guide you if you’re unsure how to proceed or face any difficulties during the course.
• Encourage you to keep moving forward, providing academic support and continuous guidance.

This role is intended to offer you a quality, close, and human training experience.

How Do I Contact Them?

Communication with your Online Expert is done through the platform’s Service Center. To write to them, follow these steps:

1. Log in to the platform.
2. Click the Service Center icon, located in the lower right corner of the screen.
3. Enter the Service Center and choose the option that best fits your query. You can also go directly via this link:
    https://elearning.barcainnovationhub.com/centro-de-servicio/
   
4. You will receive a reply directly at the email address you registered with.

Don’t hesitate to use this channel whenever needed!

Another key element for an effective learning experience is the Announcements section. Through it, you’ll receive alerts about updates, changes, or important communications related to your program.

The most recent announcements appear automatically at the top of the home page of your course.

To access them, click on the “Announcements” button located in the upper right margin of the platform. A list of the latest messages will be displayed there.

This space is designed for you to share topics of interest, exchange learnings, suggest discussions, and interact with your classmates. The goal is to promote collaborative learning and peer exchange.

To access it, click on “Coffee Break”, located within the Introductory Module on the main page of your course.

To make the most of your learning experience, we recommend that you:

• Complete the diagnostic self-assessment
• Go through the multimedia content (readings, videos, and work guidelines) in each of the four course modules
• Complete the learning activities in each module
• Take and pass the final exam

To pass your course (1-month duration), you must:

• Submit all mandatory activities before the course closing date
  (Late submissions will not be accepted under any circumstances)
• Pass the final exam with a score equal to or greater than 70%
• Achieve a final grade equal to or greater than 70%
• Complete the Verified Final Assessment with a score equal to or greater than 70%

The final grade is calculated by weighting the scores of the activities and the final exam. The result must be equal to or greater than 70%.

To pass certificate programs, specialized programs, or professional diplomas:

• Certificates (4 months)
• Specialized/Advanced Programs (2, 5, 6, or 7 months)
• Professional Diploma (8 or 9 months)

You must:

• Pass all courses included in the program with a grade equal to or greater than 70%
• Pass the Verified Final Assessment with a grade equal to or greater than 70%

To pass the Barça Coach Academy – Introductory Level:

You must:

• Pass all included courses with a grade equal to or greater than 70%
• Pass the Final Integrative Project with a grade equal to or greater than 70%

• Throughout each course, you’ll find various opportunities to test your knowledge. These activities are designed to support your learning process and help you track your progress.
  • Diagnostic Self-Assessment: A set of questions to evaluate your prior knowledge of the course topic. This is a mandatory step, as it unlocks access to the course’s main content. Your score does not affect your final grade.

• Module Self-Assessments: Each module includes, either as part of the module or its reading materials, a self-assessment to help you review and reinforce the concepts covered in the readings and videos. You can consult the materials again and repeat the self-assessment as many times as needed. These are optional and not graded, but are a helpful tool to confirm your understanding before moving forward.

• Final Exam: Consists of 20 multiple-choice questions evaluating the knowledge acquired throughout the course.

Important: You can only complete these assessments while the course is active.

How to Take an Assessment

To complete any of the assessments in the course:

1. Click on the assessment you want to take.
2. A screen will open with instructions and exam details. Read them and click “Take the Test”.
3. The platform will display the list of questions. You can answer them in any order and change your responses as many times as needed while in the test.
4. When finished, click “Submit Test” to send your answers.

Note: Some tests, like the Final Exam, have a time limit. Make sure you have enough time before starting.

These certificates are issued for all training programs offered by Barça Innovation Hub after verifying and ensuring the acquisition of competencies, according to the following:

Individual Courses (1-month duration):

You will receive a Verified Certificate of Completion subject to a prior identity validation process, which only requires:

• Internet connection
• Headset or earphones with microphone
• Standard webcam
• Personal identification

To complete this process, you must have passed your course with a grade equal to or greater than 70%.

Certificates (4 months), Programs (2, 5, 6, or 7 months), and Professional Diplomas (8 or 9 months):

You will receive a Verified Certificate of Completion subject to the same identity validation process listed above.

To receive this certificate, you must have passed ALL included courses with a grade equal to or greater than 70%.

Barça Coach Academy – Introductory Level Programs:

You will receive a Verified Certificate of Completion once you:

• Pass the three courses included in your program with a grade equal to or greater than 70%

• Pass the Final Integrative Project with a grade equal to or greater than 70%

Certificates are provided in digital format (PDF) once you complete your training program.
Given the online nature of our programs, we do not print or ship certificates by mail or any other means—they are only generated digitally and downloaded from the platform.

To access and download your certificates, log in to the platform and go to the MY CERTIFICATES section, as shown below:

We understand that personal or professional situations may arise. That’s why Barça Innovation Hub offers options to help you adapt your learning experience to your needs.

Need to pause your course?

If for any reason you are unable to continue your training, you can pause your course and resume it later.

You have up to 12 months from the purchase date to resume your program.

This pause is academic only, meaning it does not affect the payment system, which will continue based on the pre-established schedule.

How to request it?

To arrange a pause, contact us through the Service Center. Our team will guide you through the process.

Questions about academic continuity

If you have doubts about how to continue your academic path, we recommend contacting the Service Center. Our team is available to help you make the best decision for your situation.

Cancellation and Refund Request

If you decide to cancel your enrollment, you may request a withdrawal and refund under the following conditions:

• A 100% refund is available if the request is made within 24 hours of the online program start date.
• After that period, no refunds will be issued.

All withdrawal and refund requests are subject to internal review and approval, so the process is not automatic. We will stay in contact throughout to keep you updated on the status of your case.

In case you have not approved 1 or 2 of the courses that make up your program, you will have access to a re-enrollment to complete the courses that were pending and thus complete your program. This re-enrollment has a cost that will depend on whether it is 1 or 2 courses that you must do again. This request must be made to your Online Expert or through the Service Center.

If you completed your purchase through installment payments, please note that any missed payment will automatically pause your course access. This means you will not be able to access your courses until your payment status is resolved.

Don’t worry—once you log in, a message will appear notifying you of the pending payment and providing instructions to regularize the situation. After completing the process, you will regain access to your learning path.

During your course—or whenever you need it—Barça Innovation Hub provides access to the Service Center, where our team is ready to help you resolve any questions or concerns.

You can access the Service Center in the following ways:

• From the footer of the Barça Innovation Hub website
• Directly via this link: https://elearning.barcainnovationhub.com/centro-de-servicio/
• From your learning platform

Once inside, three options will appear. Choose the one that matches your need:

1. “Having an issue with your course” – To leave a question or report an issue. You must log in and be enrolled in one of our programs.
2. “Having an issue with your purchase” – You must be a registered user, but not necessarily an active participant.
3. “Other inquiries” – For any other type of question.

Please note that the conditions outlined here may be modified at any time according to the organization’s criteria.
Any changes will be communicated through the Service Center, the official communication channel for students.

To ensure the best learning experience, Barça Innovation Hub recommends the following configuration for the device you’ll be using during your course:

PC Requirements:

• Operating System: Windows 7, 8, 8.1, 10 (SP2, 32- or 64-bit); Mac OS 10.10, 10.11, 10.12 – any version (10.10.x)
• Browser: Google Chrome
• Required Plug-ins: Latest version of Adobe Flash Player or QuickTime
• Date & Time: Should be set to local time and date
• Internet Speed: At least 200 kb/s (2 mb/s upload speed)
• Other: Webcam and microphone with broadband internet connection